Shipping

Backorders
We carry thousands of items in inventory and strive to have our stock items available for shipment at all times. If some items that you have ordered are temporarily out of stock at the time we ship your order, we will note an item ordered but not shipped. We will also note any item "no longer available." We do not provide advanced notification of an item being back ordered, and unless we hear from you to the contrary, we will ship the backordered item as soon as it is available.

"UPS"
UPS in this context applies to UPS, FedEx, USPS, and other similar parcel delivery services.

1. All small parcel shipments are subject to a single $3.95 packing and handling fee plus the actual shipping cost.


2. "UPS" orders will not be sent COD if the UPS shipping fee (including UPS' COD fee) exceeds $20.


3. Kiln furniture shipped via UPS is subject to a 20% custom packing fee in addition to the standard $3.95 packing and handling fee. This is due to the extreme measures that must be performed to ensure the safe transport of these items. This category includes shelves, setters, and bisque tiles (not kiln posts).

Catalog Section "F"
Since our current catalog was introduced over a year ago, we've experienced a barrage of shipping increases, fuel surcharges, etc. As a result we've dropped the packing and handling fee in this category from $4.95 to the new, standard $3.95, but Section F items will also include the actual cost of shipping. As always, we do all we can to provide you with the least expensive shipping option.

Express Shipments
Express shipments are charged at the actual cost of freight plus a small handling fee (Additional details below).

Truckload, Container, LTL and LCL Shipments
Laguna/Axner has negotiated the best possible freight rates for our customers. Because we ship freight collect, you don't pay your freight bill until the order arrives, and you never pay more than the freight company's invoice. If you want to confirm the time and date of your delivery, let us know, and we'll make sure the freight company contacts you prior to delivery.

1. Schools submitting authorized purchases orders will receive prepaid freight at the actual cost of that freight.


2. No COD: No orders shipped by common carrier are sent COD.


3. A $10 pallet deposit (refundable when returned) will apply to every pallet shipped.


4. Kiln furniture shipped under this category is subject to a "packing and handling" fee of 10% or $25 whichever is greater.

Export Shipments
Export shipments are arranged on an individual basis. Customer is responsible for Freight, Duties, Taxes and Customs Clearance to Final Destination.

Shipping Quotes
We are happy to help you figure out the shipping charges on your order. However, quotes are just estimates, any overage will be charged to the customer.

Will Call Order Pick Up
Call in your order 2 hours in advance and pick it up the same day. If you are going to place a large order in our showroom, please call a day or two in advance so we can have it pulled and ready for you when you arrive.

Shipping Method Details **Note: For large or heavy orders that weigh 150 lbs. or more, we will advise you of the approximate freight cost. You will not be charged until we verify shipping costs with you.** For customers choosing an expedited shipping method: FedEx Express Saver, FedEx 2Day, and FedEx Standard Overnight shipments are subject to an additional $10 fee for Same Day Service (automatically calculated when you choose an expedited shipping method) wherein your order will be shipped out that day if placed prior to 2:00 PM EST. Orders with expedited shipping selected will be processed as soon as we are able to contact you. If your expedited order is received after 2:00 PM EST, it will be sent out the following day. For accelerated shipping options for international orders we will contact you to ensure the order is received quickly without excess expense. Please include a daytime phone number for following day contact. USPS shipping options are available for most items or overseas shipments. Shipping Costs: Shipping and handling prices for sales will differ from our catalog policy if you buy heavy items or specify expedited shipping. [SHIPS MFG], [SHIPS CA], [SHIPS OH], or [SHIPS CA/OH]: Products with any of these tags are stocked and shipped from a location other than our Oviedo, Florida warehouse. [SHIPS MFG]: These products ships directly from their manufacturer. [SHIPS CA]: These products ships directly from the Laguna Clay Co. warehouse in City of Industry, California. [SHIPS OH]: These products ships directly from the Laguna Clay Co. warehouse in Byesville, Ohio. [SHIPS CA/OH]: These products are stocked in both the California and Ohio Laguna Clay Co. warehouses. We will ship from the closest location possible to save you on freight costs. We reserve the right to adjust the shipping method if set inappropriately. Other Shipping Method: Use this option to inquire about approximate shipping costs or additional methods available. We will contact you. Note: *Package tracking is not always available with Other and Standard Ground shipping methods. Sales Tax Appropriate taxes will be applied to California, Florida and Ohio orders.