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Damage, Returns & Warranty
Loss & Liability
Laguna/Axner takes great care to pack your merchandise well so it will arrive
in good condition. We even receive a signed bill of lading from the freight
company that they accepted your order from us in good condition. The next
step is up to you. It is your responsibility to inspect the order
to be sure it is in sound condition upon receipt. Below are listed
several shipping and receiving standards for you to use to insure proper
service.
- You should thoroughly inspect your shipment upon arrival. Verify the
number of cartons and inspect them for damage. If any shortage or damage
is evident, notify the freight company at once, and request that they
make note of it. The freight company will not entertain any claim for
loss or damage unless they first inspect the shipment. This notice of
damage or loss, together with a copy of your invoice, the original bill
of lading, and your paid freight bill will properly support your claim.
By signing the freight bill, you are accepting the shipment
and releasing the trucking company from further obligation.
Failure to note damage or shortage on freight bills may forfeit your
claim with the trucking company.
- If the shipment has the appearance that the contents inside may be
damaged please insist that the package be opened in the presence of
the driver. Any concealed damage should be noted immediately.
- Public Carrier Trucks are responsible for "tailgate deliveries" meaning
that the driver is obligated only to bring the shipment to the end of
the truck. At this point it is the responsibility of the consignee to
unload it. If you require assistance with unloading please make prior
arrangements. Lift gate, hand unload, inside delivery and residential
delivery are often available for an additional price. Tell us
your special requirements at the time you place your order
and we will either forward your requests to the freight company or provide
you with their contact information so that you can make these arrangements
to your satisfaction. We recommend you make the contact so that you
are certain your requests have been granted.
- Freight collect payments are to be made at the time of delivery unless
you have an established account with the carrier. Any overage on freight
prepaid shipments are the customers responsibility and will be billed
accordingly.
- Axner's responsibility for shipments end when the shipment is accepted
by the carrier. The vast majority of our shipments are received without
complications. If, however, your shipment is lost or arrives damaged
it is the responsibility of the customer/consignee to make note of any
loss or damage in order to file a claim.
Returns
Please obtain a return authorization number from our Customer Service Department.
If a return is necessitated as a result of an Axner error, there is no restocking
charge. Otherwise, a 20% restocking fee is charged for all inventory items
that are returned. We do not accept returns on items that have been custom
ordered just for you. A return must be requested within 30 days of receipt.
Warranty
Your order is guaranteed to leave our dock complete and in good condition.
We never ship torn bags or damaged goods. We work hard to select the best
carriers to fit your needs or we will use carriers that you specify. We
carry no other warranties or guarantees other than those provided by the
original manufacturer. Please take care in determining the suitability of
any product for your intended use before the purchase. We do, however, take
pride in your satisfaction, and we will be glad to help you to contact any
manufacturer regarding any warranty claim.
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