Product Categories
Clays...
  Earthenware
  Mid-Range - Stoneware/Porcelain
  Highfire - Stoneware/Porcelain
  Slip
  Paper Clay
  Air Dry Clay
  Colored Porcelain
Glazes...
  Laguna Prepared Glaze
  Laguna Underglazes
  Laguna Dry Glaze
  Overglaze Pens
  Underglaze Pens
  Underglaze Pencils
  AMACO Velvets
  Spectrum Glaze
  Opulence Glaze
  Stains
  Metallic Lusters
Slips...
  Porcelain Slip
  Earthenware Low Fire Slip
  Stoneware Slip
  Slip Tools
Raw Materials...
  Oxides, Stains and Dyes
  Liquid Materials
  Dry Raw Materials
  Material Storage Solutions
Plaster and Mold Making...
  Pottery Plaster
  Body Molding Kits
  Mold Release Materials
  Liquid Latex
  Alginate
  Plaster Bandages
Equipment...
Pugmills, Clay Mixers
Potter's Wheels...
  Electric Potters Wheels
  Table Top Potters Wheels
  Potters Kickwheels
Potters Wheel by Brand...
  Axner Potters Wheels
  Pacifica Potters Wheels
  Brent Potters Wheels
  Lockerbie Pottery Kick Wheels
  Laguna Pottery Kick Wheels
  Shimpo Potters Wheels
  Skutt/Thomas Stuart Potters Wheels
  Soldner Potters Wheels
  Speedball CI Potters Wheels
  Bats, Bat Sheets
  Wheel accessories
  Brand specific wheel accessories
Ceramic Studio Furniture...
  Ware Carts and Accessories
  Work Tables
  Glaze Formulation Tables
  Damp and Drying cabinets
Sink Traps
Extruders
Slab Rollers...
  Portable Slab Roller
  Full Size Slab Rollers
Tile Cutters
Slip Equipment...
  Slip Casters
  Slip Mixers
  Slip Reclaimers
Ball Mills...
  Ball Mill Jars and Balls
Hand and Drill Mixers
Sieves and Strainers
Spray Booths...
  Motors
  Filters
Air Brush Equipment...
  Spray Guns and Parts
  Compressors
  Regulators and Hoses
Studio Storage...
  Dry Storage Jars
  Wet Storage Jars
  Glaze Formulation Tables
Measuring Equipment...
  Scales
  Hydrometers
  Viscometers
  Sieves
Safety Gear
Kilns by brand...
  Laguna Kilns
  Evenheat
  L&L
  Olympic
  Paragon
  Skutt
Kilns by type...
  Electric Kilns
  Pottery Kilns
  Glass Kilns
  Gas Kilns
  Raku Kilns
Kiln Accessories and Supplies...
  Vents and Hoods
  Kiln Wash
  Pyrometric Cones
  Protective Gear
  Raku Tongs
Kiln Building and Repair...
  Burners
  Refractory Brick, Blanket
  Refractory Buttons
  Nichrome Wire
  Coatings
  Patch, Mender and Fix-It
Kiln Monitoring...
  Pyrometric Cones
  Kiln Controllers
  Oxygen probes
  Pyrometers & Thermocouples
Refractories...
  Kiln Shelves
  Kiln Posts
  Tile Racks
  Stilts and Speedy Spurs
  Buttons
  Nichrome Wire
Parts and Finishing...
  Bamboo Handles
  Clock Movements
  Fountain Parts
  Dispenser Parts
  Lotion Pumps
  Corks, Pour Spouts and Stoppers
  Rubber Plugs
  Magnets
  Lamp Kits & Oil Lamp Supplies
  Flower Frogs and Cups
  Plate Stands and Hangers
  Dishwasher Safe Labels
  Adhesive Pads
Bisque Tiles
Ceramic Canvas
Decals and Transfer Paper
Hand Salves and Creams
Tools & Brushes
Glass Fusing
Books
Videos
Magazines
Posters
Gift Certificates
Showroom Specials

Damage, Returns & Warranty

Damaged Package Loss & Liability
Laguna/Axner takes great care to pack your merchandise well so it will arrive in good condition. We even receive a signed bill of lading from the freight company that they accepted your order from us in good condition. The next step is up to you. It is your responsibility to inspect the order to be sure it is in sound condition upon receipt. Below are listed several shipping and receiving standards for you to use to insure proper service.
  1. You should thoroughly inspect your shipment upon arrival. Verify the number of cartons and inspect them for damage. If any shortage or damage is evident, notify the freight company at once, and request that they make note of it. The freight company will not entertain any claim for loss or damage unless they first inspect the shipment. This notice of damage or loss, together with a copy of your invoice, the original bill of lading, and your paid freight bill will properly support your claim. By signing the freight bill, you are accepting the shipment and releasing the trucking company from further obligation. Failure to note damage or shortage on freight bills may forfeit your claim with the trucking company.

  2. If the shipment has the appearance that the contents inside may be damaged please insist that the package be opened in the presence of the driver. Any concealed damage should be noted immediately.

  3. Public Carrier Trucks are responsible for "tailgate deliveries" meaning that the driver is obligated only to bring the shipment to the end of the truck. At this point it is the responsibility of the consignee to unload it. If you require assistance with unloading please make prior arrangements. Lift gate, hand unload, inside delivery and residential delivery are often available for an additional price. Tell us your special requirements at the time you place your order and we will either forward your requests to the freight company or provide you with their contact information so that you can make these arrangements to your satisfaction. We recommend you make the contact so that you are certain your requests have been granted.

  4. Freight collect payments are to be made at the time of delivery unless you have an established account with the carrier. Any overage on freight prepaid shipments are the customers responsibility and will be billed accordingly.

  5. Axner's responsibility for shipments end when the shipment is accepted by the carrier. The vast majority of our shipments are received without complications. If, however, your shipment is lost or arrives damaged it is the responsibility of the customer/consignee to make note of any loss or damage in order to file a claim.
Returns
Please obtain a return authorization number from our Customer Service Department. If a return is necessitated as a result of an Axner error, there is no restocking charge. Otherwise, a 20% restocking fee is charged for all inventory items that are returned. We do not accept returns on items that have been custom ordered just for you. A return must be requested within 30 days of receipt.

Warranty
Your order is guaranteed to leave our dock complete and in good condition. We never ship torn bags or damaged goods. We work hard to select the best carriers to fit your needs or we will use carriers that you specify. We carry no other warranties or guarantees other than those provided by the original manufacturer. Please take care in determining the suitability of any product for your intended use before the purchase. We do, however, take pride in your satisfaction, and we will be glad to help you to contact any manufacturer regarding any warranty claim.