| Privacy |
We collect e-mail addresses of those who communicate with
us via e-mail, aggregate information on what pages consumers access or visit,
user-specific information on what pages consumers access or visit and information
volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded,
used to improve the content of our website, used to customize the content
and/or layout of our page for each individual consumer and used by us to
contact consumers for marketing and information conveyance purposes. Axner.com
does not create individual profiles for each visitor. Axner.com only collects
aggregate data. If you do not want to receive e-mail from us in the future,
please let us know by sending an e-mail to us, calling us at the above telephone
number or writing to us at the above address and telling us that you do
not want to receive e-mail from our company. |
| Please Visit |
If you are either from the Central Florida area or will be
visiting here, you are welcome to visit our showroom-warehouse-manufacturing
facility to place your order. Our showroom is open 5
days a week, Monday through Friday. We are located approximately 30 minutes
from Disney World and the attractions area (see map on page 176). Call for
hours of operation. Also, if you are going to place a large order in our
showroom, please call a day or two in advance so we can have it pulled and
ready for you when you arrive. |
| Backorders |
We carry thousands of items in inventory and strive to have
our stock items available for shipment at all times. If some items that
you have ordered are temporarily out of stock at the
time we ship your order, we will note an item ordered but not shipped. We
will also note any item "no longer available." We do not provide
advanced notification of an item being back ordered, and unless we hear
from you to the contrary, we will ship the backordered item as soon as it
is available. |
| Prices |
All listed prices are SUBJECT TO CHANGE WITHOUT NOTICE. If
there is a difference between our published prices and the prices current
at the time of your order, and that amount is less than the smaller of 10%
or $20, your order will be shipped and you will be billed for the difference.
In the event a price change is greater than that amount, you will be contacted
for your approval prior to shipment. |
| Shipping & Handling Charges |
"UPS." UPS
in this context applies to UPS, FedEx, USPS, and other similar parcel delivery
services. |
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All small parcel shipments are subject to a single
$3.95 packing and handling fee plus the actual shipping
cost.
"UPS" orders will not be sent COD if the UPS shipping fee (including
UPS' COD fee) exceeds $20.
Kiln furniture shipped via UPS is subject to a 20% custom
packing fee in addition to the standard $3.95 packing and
handling fee. This is due to the extreme measures that must be performed
to ensure the safe transport of these items. This category includes
shelves, setters, and bisque tiles (not kiln posts).
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| Catalog Section "F" |
Since our current catalog was introduced
over a year ago, we've experienced a barrage of shipping increases, fuel
surcharges, etc. As a result we've dropped the packing and handling fee
in this category from $4.95 to the new, standard $3.95,
but Section F items will also include the actual cost of shipping.
As always, we do all we can to provide you with the least expensive shipping
option. |
|
Express shipments are charged at the actual cost
of freight plus a small handling fee. |
| Truckload, Container, LTL and LCL Shipments |
|
Laguna-Axner has negotiated the best possible freight rates for our
customers. Because we ship freight collect, you don't pay your freight bill
until the order arrives, and you never pay more than the freight company's
invoice. If you want to confirm the time and date of your delivery, let us
know, and we'll make sure the freight company contacts you prior to
delivery.
| Schools.
Schools submitting authorized purchases orders will receive
prepaid freight at the actual cost of that freight. |
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COD. No orders shipped by common carrier
are sent COD.
Pallets. A $10 pallet deposit (refundable
when returned) will apply to every pallet shipped.
Kiln
furniture shipped under this category is subject to a "packing
and handling" fee of 10% or $25 whichever is greater.
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| Export Shipments |
Export shipments are arranged on an individual
basis. |
|
Shipping quotes... We are happy to help you figure
out the shipping charges on your order. However, quotes are just estimates,
any overage will be charged to the customer. |
| Loss and Liability |
Laguna/Axner takes great care to pack your merchandise well
so it will arrive in good condition. We even receive a signed bill of lading
from the freight company that they accepted your order from us in good
condition. The next step is up to you. It is your responsibility
to inspect the order to be sure it is in sound condition upon receipt.
Below are listed several shipping and receiving standards for you to use
to insure proper service. |
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1. You should thoroughly inspect your shipment upon
arrival. Verify the number of cartons and inspect them for damage.
If any shortage or damage is evident, notify the freight company at
once, and request that they make note of it. The freight company will
not entertain any claim for loss or damage unless they first inspect
the shipment. This notice of damage or loss, together with a copy
of your invoice, the original bill of lading, and your paid freight
bill will properly support your claim. By signing the freight
bill, you are accepting the shipment and releasing the trucking company
from further obligation. Failure to note damage or shortage
on freight bills may forfeit your claim with the trucking company.
2. If the shipment has the appearance that the contents inside may
be damaged please insist that the package be opened in the presence
of the driver. Any concealed damage should be noted immediately.
3. Public Carrier Trucks are responsible for "tailgate deliveries"
meaning that the driver is obligated only to bring the shipment to
the end of the truck. At this point it is the responsibility of the
consignee to unload it. If you require assistance with unloading please
make prior arrangements. Lift gate, hand unload, inside delivery and
residential delivery are often available for an additional price.
Tell us your special requirements at the time you place your
order and we will either forward your requests to the freight
company or provide you with their contact information so that you
can make these arrangements to your satisfaction. We recommend you
make the contact so that you are certain your requests have been granted.
4. Freight collect payments are to be made at the time of delivery unless you have an established account with the carrier. Any overage on freight prepaid shipments are the customers responsibility and will be billed accordingly.
5. Axner's responsibility for shipments end when the shipment is accepted by the carrier. The vast majority of our shipments are received without complications. If, however, your shipment is lost or arrives damaged it is the responsibility of the customer/consignee to make note of any loss or damage in order to file a claim.
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| Sales Tax |
Applies to all showroom sales and shipments made to an address
within the states of Florida, California and Ohio except for resellers for
whom we have on file a valid Reseller Exemption Certificate and exempt governmental
agencies for which we also have an exemption certificate. The appropriate
sales tax will be charged unless we have a copy of you or your agencies
certificate in our possession. |
| Payment |
Remittance should accompany your order. We accept checks
and credit cards (VISA, Master Card, Discover, & American Express).
Most schools, governmental agencies and wholesalers with approved credit
may use Purchase Orders. |
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| Discounts |
We only offer open accounts to schools, government agencies
and wholesale accounts with approved credit. For these customers our terms
are net 30 days. A 1.5% monthly service charge will be applied to all balances
past due. When an account is past due, future orders may be held or shipped
COD. |
| Returns |
Please obtain a return authorization number from our Customer
Service Department. If a return is necessitated as a result of an Axner
error, there is no restocking charge. Otherwise, a 20% restocking fee is
charged for all inventory items that are returned. We do not accept returns
on items that have been custom ordered just for you. A return must be requested
within 30 days of receipt. |
| Warranty |
Your order is guaranteed to leave our dock complete and
in good condition. We never ship torn bags or damaged goods. We work hard
to select the best carriers to fit your needs or we will use carriers that
you specify. We carry no other warranties or guarantees other than those
provided by the original manufacturer. Please take care in determining the
suitability of any product for your intended use before the purchase. We
do, however, take pride in your satisfaction, and we will be glad to help
you to contact any manufacturer regarding any warranty claim. |
